Terms and Conditions

Welcome to maddierock.co.uk, the official website of Maddie Rock, artist and printmaker. By using this website, including browsing, purchasing from the shop, or creating an account, you agree to comply with and be bound by the following Terms and Conditions.

1. About Us

This website is operated by Maddie Rock.
Email: maddierock@hotmail.co.uk
Website: https://maddierock.co.uk
Trading Address: [Insert business/trading address, if applicable]

2. Use of Website

  • You agree not to use the website for any unlawful or harmful purposes.

  • You must be at least 18 years old or have permission from a parent or guardian to use this site and make purchases.

3. Products and Orders

  • All artworks and prints are subject to availability.

  • Product images are for illustrative purposes only. Colours and finishes may vary slightly.

  • You will receive an order confirmation via email once your order is placed.

  • We reserve the right to refuse or cancel an order for any reason, including pricing or stock errors.

4. Prices and Payment

  • All prices are listed in GBP and include applicable UK VAT.

  • Payments are processed securely via Squarespace Payments.

  • We do not store or have access to your full payment details.

5. Delivery

  • Delivery times may vary based on location and availability.

  • You will receive tracking or shipping updates via email where applicable.

6. Returns and Refunds

You have the right to cancel your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations.
To request a return or refund:

  • Contact us at maddierock@hotmail.co.uk

  • Items must be returned in their original condition.

  • Custom or personalised items may not be eligible for return unless faulty.

7. Intellectual Property

All artwork, images, text and content on maddierock.co.uk are the intellectual property of Maddie Rock and may not be copied, reproduced, or used without permission.

8. Account Creation

  • You may create an account to place orders and track your purchase history.

  • You are responsible for maintaining the confidentiality of your login details.

9. Limitation of Liability

We are not liable for any indirect or consequential loss or damage arising from the use of this website or from any products purchased.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.

Privacy Policy

Maddie Rock respects your privacy and is committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Website: https://maddierock.co.uk
Email: maddierock@hotmail.co.uk
Data Controller: Maddie Rock

2. Information We Collect

We collect personal information you provide directly to us when:

  • You browse the site (via cookies)

  • You create an account

  • You place an order

  • You contact us

This may include:

  • Name

  • Email address

  • Postal address

  • Phone number

  • Payment information (processed securely via Squarespace Payments)

  • Order details

  • IP address and usage data (via Squarespace analytics)

3. How We Use Your Data

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order

  • Provide customer support

  • Improve website performance

  • Comply with legal and accounting obligations

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Consent

  • Performance of a contract

  • Legal obligation

  • Legitimate interests

5. Data Sharing

We do not sell or rent your personal data.
We may share data with:

  • Payment processors (Squarespace Payments)

  • Delivery services

  • IT or service providers (such as Squarespace hosting)
    All third parties are required to process your data securely and only for the purposes specified.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (where legally possible)

  • Object to processing

  • Withdraw consent at any time (where applicable)

To exercise your rights, contact us at maddierock@hotmail.co.uk

7. Cookies

Our site uses cookies to enhance functionality and track usage. You can manage cookie preferences in your browser. For more details, see our [Cookie Policy] - Cookie Bar/Banner upon website load.

8. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, tax and accounting requirements.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data. All payment transactions are encrypted and processed securely.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Email: maddierock@hotmail.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.